We know it may have been a little while since you booked your VIP package, so here’s a quick reminder of everything that’s included:

• One (1) standing GOLD CIRCLE ticket*
• Early entry (before general doors open)**
• Dedicated entrance
• 2 free drinks 

*There is no additional separate area within the Gold Circle reserved exclusively for Early Entry package holders.

**Early entry gives you the opportunity to access the venue before the official door opening time, allowing you to get closer to the stage. Door opening times are subject to change and entry may also take place in the morning.

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The location and time will be communicated closer to the show date. Stay tuned for all updates.

Once the Early Entry period has ended, general admission doors will open, and it will no longer be possible to skip the queue or benefit from any form of priority access.

Your show tickets may indicate different gates, entrances, or times. Please follow the instructions provided to ensure that all elements of your VIP Package are fulfilled.

- Proof of Identification (driving licence, passport)

We require a valid ID document in the name of the person who made the booking. ID documents with the same surname or a photocopy of the original purchaser’s ID will also be accepted. If the package was a gift or the tickets were transferred by a friend, please bring a copy of the original purchaser’s ID to check-in.

- Your Ticket

Please make sure to bring your ticket(s) with you on the day of the show. If you have not received your ticket(s) 72 hours before the show, please contact your point of purchase. If you are unsure of the ticket delivery method you selected at the time of purchase, please check your order details before setting off for the show.

Anyone without the above-mentioned items will not be admitted.

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If you arrive late and miss Early Entry, you will still be able to collect the contents of your package at the VIP CHECK-IN by 8:30 PM at the latest.

The package contents cannot be shipped to you after the event.

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Due to the nature of the event and the resulting waiting time between check-in and entry into the venue, please make sure to stay hydrated. Remember to prepare for the weather conditions (sunscreen, rainwear, layers, hat)!

Tour, venue and management representatives reserve the right to remove anyone whose behaviour is deemed inappropriate.

For any ticket-related questions, such as issues with your online account or where to find your show tickets, please contact your point of purchase.

For further information on what you can and cannot bring into the concert area, as well as information regarding parking, transportation, timings and entrances, please visit the venue regulations.

If you have any questions about your VIP Package, please check our FAQs.

Haven’t found the answer to your question? Contact us at experience@livenation.it.

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